We all know the drill: You just sit down to dinner or to watch your favorite show and the home phone rings. You don’t recognize the number and you immediately think: Uh-oh – Robo.
Robocalls can be disruptive, especially those which are illegal.
So, in order to reduce the number of these calls coming to your home, Xfinity Voice customers have access to a free service called Nomorobo.
Nomorobo is a filtering service designed to reduce illegal robocaller or telemarketer calls before they reach the intended residential phone number. For example, Nomorobo prevents calls originating from phone numbers reported to the Federal Trade Commission (FTC) as Do Not Call Registry violators as well as other numbers reported by Nomorobo users who have indicated were used by robocallers.
So, how does it work?
If someone calls an Xfinity Voice customer who has enabled Nomorobo, the service allows the customer’s phone to ring at the same time the call is connected to Nomorobo servers. During that time, the Nomorobo service quickly checks its database of FTC and Nomorobo-user reported numbers. If the call originates from a blacklisted number, the Nomorobo service ends the call after one ring.
Nomorobo is available at no additional cost to Xfinity Voice customers. The steps on how to use Nomorobo with your Xfinity Voice service can be found here or below for your reference.
Finally, it’s important to note that other robocalls from companies you do business with (or have in the past), political campaigns and charities are legal and will not be affected by Nomorobo. If you’d like more information on robocalls, please check out this resource from the FTC.
Thank you for being an Xfinity Voice customer! We hope this tip helps.
Use Nomorobo With Your XFINITY Voice Service
Nomorobo is a cloud-based service that blocks or hangs up on illegal robocaller or telemarketer calls before they reach the intended residential phone number, and it’s now available for use with XFINITY Voice! This article guides you through setting up Nomorobo with your home phone service.
Set up Nomorobo through XFINITY Connect
To set up Nomorobo with your XFINITY Voice service:
- Go tohttp://www.nomorobo.com/signup. Follow the steps to add your phone number and click Next.
- When you reach the step “Setup Your Carrier,” sign in to www.comcast.net using your primary XFINITY username and password.
- SelectVoice & Text.
- SelectPreferences from the main menu, then select Voice.
- From the list of Voice settings, click onAdvanced Call Forwarding.
- From theAdvanced Call Forwarding drop-down menu, click Add. Then enter the Nomorobo phone number – 202-813-1600. Be sure not to forward all calls to Nomorobo, as this may result in a busy signal when calling your home phone.
- On the Nomorobo setup page, selectNext. Then select Call me. I’m ready now to perform a test call and verify that the service is setup correctly. Wait until the third ring to pick up the phone.
Your incoming phone calls will now route simultaneously to Nomorobo and your XFINITY Voice telephone number. Nomorobo will screen the calls and will automatically hang up if they are determined to be from an illegal robocaller or telemarketer.
To disable Nomorobo, simply return to the Advanced Call Forwarding menu (see Step 5 above) and click the X next to the Nomorobo phone number.
I’ve enabled and verified Nomorobo on my phone. What do I do now?
Continue to use your phone like normal. All you’ll need to do is to wait for the second ring to answer the phone for incoming calls, as Nomorobo needs the first ring to detect robocallers. If you only hear one ring and then it stops, you know a robocaller was just blocked. If the phone continues ringing, you should answer it.
Will this block my doctor’s office, prescription reminders, school closings, weather advisories, etc.?
No. The only numbers that are blocked are reported, illegal robocallers.
A robocaller still called me. What happened?
Occasionally, a robocaller or a telemarketer will slip through, as Nomorobo must constantly adapt to their changes in tactics. If you do get a robocall, please report it here.
Does Nomorobo work with Comcast Business Voice customers?
At this time, Nomorobo is only available to residential customers who subscribe to XFINITY Voice Unlimited service.
What about political and charity calls?
Nomorobo does not block these types of calls at this time.
Who can I contact with more questions?
If you have any other questions, comments or suggestions, please send an email to firstname.lastname@example.org.