In our last post, we talked about the busiest move-in time of the year. Now we’re looking back on the last two weeks to highlight how we tried to make moving less stressful while surprising and delighting Bostonians.
Each year we sponsor events and give away fun freebies, but this year we hired movers to “surprise and delight” Boston customers as they were moving into their new apartments. Our complimentary movers helped over 50 residents on the busiest moving day of the year – Friday, September 1st. In between furniture trips, our free pedicab rides were another unexpected treat for new residents. Needless to say, people were thrilled!
We know that people want to be connected as soon as the futon hits the floor, so we had more than 200 employees pitch in across more than 200 events in Boston alone. All to help customers get the services they want as soon as possible.
We strive to make moving easy by offering professional installations by one of our local employees at a convenient time or by offering customers the option of a self-install kit to get up and running within minutes (what we call “instant installs”).
We also made it easier to do business with us especially in Boston by opening our first Boston Xfinity Store at 1316 Commonwealth Avenue in Allston.
The store is a great place for customers to get help and learn tips about Xfinity services, or for new customers to experience our products and services for the first time. It’s a great place to learn all about our flagship TV offering, X1, and its Emmy-award winning Voice Remote and Internet speeds up to 1 Gigabit and WiFi to connect multiple devices.
Need to stream shows on-the-go? We’ve got apps for that! While you’re there, check out our Xfinity Mobile service. We will be offering iPhone 8, iPhone 8 Plus and iPhone X as well as the Samsung Galaxy Note8 to our customers who are seeking a better wireless experience for less money.
Our super friendly and knowledgeable teams would love for you to come visit them there. Not a city resident? That’s OK, there are 13 other Xfinity Stores in Greater Boston (click here to find one near you).
As always, you can learn more about Xfinity products and services at Xfinity.com.