To help residents and emergency personnel stay connected as post-storm clean-up and power recovery continues, Comcast is opening nearly 11,000 Xfinity WiFi hotspots throughout its southern New Hampshire footprint to anyone who needs them, including non-Xfinity customers, for free.
Residents across 80 New Hampshire communities can immediately benefit from Wi-Fi access courtesy of Comcast.
For a map of the Xfinity WiFi hotspots, which are located primarily throughout busy shopping districts and businesses, residents can visit www.Xfinity.com/wifi. Once in range of a hotspot, they should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
Xfinity internet customers can sign in with their usernames and passwords, and they will be automatically connected to Xfinity WiFi hotspots in the future.
Non-Xfinity internet subscribers should visit the “Not an Xfinity Internet Customer” section on the sign-in page to get started. Non-customers will be able to renew their complimentary sessions every two hours through November 3, 2017.
Comcast Preparation and Customer tips after the storm
Prior to Sunday night’s storm, Comcast made extensive preparations at its facilities, including staging emergency generators and fuel trucks, as well as bringing in additional technical and network restoration teams that are ready to be deployed where and when needed.
Comcast’s goal is to work to restore any services impacted for customers as quickly as possible and as soon as it is safe for its employees to do so. Customers should remember that emergency management procedures in New Hampshire dictate that power must be restored first and Comcast must receive clearance that it is safe for its crews to begin any restoration work.
If Comcast services are down in an area because of a power outage, local power must be restored before video, phone and internet services can begin working again.
- The most effective way to get outage updates and information about Comcast services is to visit www.Xfinity.com/MyAccount or to access the Xfinity My Account app from any mobile device.
- If customers have electrical power but Xfinity service has not yet come back on, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes.
- Customers should unplug their equipment or use a surge protector to plug in TVs, modems and cable boxes so that when power is restored, those devices aren’t damaged by power surges.
- Customers can chat online with an agent or visit customer.xfinity.com/help-and-support. Using social media, customers can connect with Comcast on Twitter at @ComcastCares, or visit @ComcastNewEng for other local news and information.