As customers return to their summer homes or rentals, we want you to know we’ve been hard at work making sure you’ll have the best customer experience. We’ve installed new equipment on our local network and deployed new tools to our employees, which will benefit customers on the Cape, Islands and throughout the Greater Boston Region.
For example, we’ve invested in our network infrastructure to further increase reliability (99.97% uptime today). Also, our network is designed to handle peak volume and usage year round, so we’re ready for the Cape telecommuters and Fortnite players anytime.
Recently, our technical operations team deployed new technology to proactively dispatch a technician to repair network infrastructure at the neighborhood level if more than a couple residents call in with service issues or concerns. While it’s early, we’ve already noticed a 10%+ reduction in service appointments on Cape Cod alone this year.
Focus on Broadband
And, we’ve had a lot of focus around making our most popular product – broadband – even better. After all, WiFi is the oxygen of the home. Here’s how we’re working to keep you connected:
First, it starts with a basic fact rooted in direct feedback from our customers that renting an xFi Gateway from Xfinity (instead of buying one yourself) provides a superior in-home WiFi experience with reliably fast speeds, consistent coverage, and control for your online experience at home.
Recently, we provided our technicians and call center agents with more advanced diagnostic tools to ensure that our Internet customers are receiving the best possible WiFi in their home. Often, it’s just a matter of moving the gateway to a better spot (nobody should put it in a closet!) or updating to the latest model for the best experience.
Or, if you need extra coverage in a large apartment or home, we offer xFi Pods that work exclusively with our gateways to eliminate deadspots and deliver even more consistent coverage.
Of course, sometimes you just need to talk with someone to answer a question or resolve a concern. You can always connect with a Comcast representative 24×7 by phone, online chat, or schedule a call at a time that works for you with the Xfinity My Account app.