Throughout the Greater Boston Region, we have thousands of technicians, engineers and other team members who work to provide our fast, reliable, next-generation network to customers every single day. In addition to innovating for our customers, we have been expanding our Xfinity and Comcast Business products and services to new communities.
One of the team members helping to keep our customers connected to what matters most is Sue, Director of Technical Operations at our South Boston facility. Sue has nearly three decades of experience working at Comcast and has seen how our fiber-rich network has evolved and grown over the years.
We asked Sue to share a little about her career and reflect on her experiences:
Tell us about your current role at Comcast and describe your career journey.
I am the Director of Technical Operations in the Greater Boston Region, responsible for leading a team of over 175 technicians, supervisors and managers. My number one leadership goal is to provide a great customer experience while promoting a collaborative team environment with a focus on engagement, diversity, career development and respect.
My career journey at Comcast started in 1995 as a customer service representative, and I’ve had the opportunity to collaborate with diverse and passionate teammates in various roles including Customer Care and Technical Operations.
One thing stands out: learning has been foundational for me. I’ve gained valuable lessons from team members at every level of the organization, which has also kept me agile, flexible and teachable so that I can provide the best possible support for my employees.
What’s your favorite Xfinity product?
I love all our products, but Xfinity Mobile leads the way for me! There are so many benefits and the value is unbeatable. Personally, I have five family members on my plan, and it’s been a significant cost savings for us. My favorite part is that we can customize the data plans to only pay for the data we use. And it’s wicked fast even on the go!
What has your experience been like as a woman in tech, and what is your advice for others?
My experience being a female leader in a tech role has been positive. The team I work with is extremely supportive of one another – we respect each other’s ideas and contributions.
I’ve been fortunate to have a variety of role models – both male and female – who have served as mentors and sponsors. Throughout my career, I’ve always enjoyed problem solving especially with complex challenges. While I don’t have a formal engineering background, I realized that my transferrable skills in communication, relationship building and collaboration, coupled with humility and willingness to learn, would help me succeed in operations roles. I found that it’s increasingly important to be your own advocate and openly share your aspirations with leaders who can support you.
There are many ways both men and women can support women in technology including providing continuous education, promoting a supportive culture, putting women in leadership roles and developing a support network.
My advice: If you’re a woman interested in technology don’t limit yourself, have confidence, build your network, embrace what makes you different and remember your contribution matters!
We asked you about role models, but we happen to know you are one as well on several personal and professional levels. How have your life experiences impacted who you are as a person and a teammate?
As a leader, there’s nothing better than seeing a direct report, mentee or colleague be able to advance, grow and develop in his or her career.
I believe our life experiences shape who we are as individuals, but our past does not define us. I was blessed to grow up in a supportive family environment where I was loved unconditionally and taught core values including integrity, respect and kindness. Along the way, never forget that change is possible, it’s okay to ask for help and to strive to live in the present.
I’m thankful to work for a great company, which allows us to bring our authentic selves to work each day and share our stories with one another.
Note: Comcast is currently hiring for several positions in Massachusetts including sales roles, technicians and more. To become part of the team, or learn more about working for Comcast, visit jobs.comcast.com.
