At Comcast, we continue to invest in transforming the customer experience. One example is our ongoing investment in Xfinity Stores, which feature a great team of employees and offer hands-on access (or even tutorials) to all Xfinity products. Recently, we opened three more Xfinity Stores across the Greater Boston region in Brockton, Framingham and Plymouth. […]
Xfinity Tips: My Account App
As part of our ongoing series, this month’s Xfinity Tips feature focuses on the Xfinity My Account app! My Account has grown from being a place to make quick transactions, to a platform from which customers can now manage so many aspects of their account. Customers can now access My Account through multiple places – […]
Comcast Launches RealTime Assist
As part of the Comcast (CMCSA) commitment to customer service and customer experience, the company today announced the launch of RealTime Assist, a proactive and personalized service messaging platform designed to save customers time and simplify their experience. RealTime Assist provides timely service information to Xfinity customers directly to their mobile phone, their My Account app, […]
Know exactly when we’re on our way with Tech ETA
We know your time is valuable and we want to help you better plan your day when you have an appointment scheduled with us. That’s why we’re excited to launch Tech ETA, a new feature in the My Account app that will give you an estimated 30-minute window for when your technician should arrive at […]
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